InBuild is delighted to announce that we are now a TrustMark Registered firm through the British Board of Agrément.
TrustMark is supported by Government, the building industry and consumer protection groups to help consumers find reliable, trustworthy tradesmen to make improvements and repairs inside and outside their homes.
Installers approved by the BBA who are also TrustMark approved are required to sign up to a Code of Practice.
As a TrustMark member, InBuild must:
• Comply with all relevant and current consumer protection legislation
• Comply with all relevant health and safety legislation
• Comply with current waste regulations – in particular the requirements to apply the waste hierarchy and requirements relating to the carriage and transfer of waste
• Comply with the requirements for carrying out and reporting work under Building Control.
• Ensure that the customer is aware of any building control notifications required for the work involved and provide assistance in completing such notifications, where requested
• Comply with Advertising Standards Agency guidelines and requirements for legal, decent, honest and truthful advertising, and with the TrustMark branding requirements
• Hold relevant insurances; employer, public and professional indemnity (as appropriate)
• Take full responsibility for any sub-contracted work, or related work at the same location which is undertaken by the firm, or sub-contractors, which is outside the scope of the firm’s registered trades
• Have in place a speedy, responsive, accessible and user-friendly complaints handling policy and process, with a prescribed time limit for responding to complaints and cooperate with the BBA to resolve issues
• Provide customers with clear and simple information in estimates and contracts for all substantial items of work, covering;
o work to be done,
o expected start and completion dates, and
o payment terms
• Offer, or give, an insurance backed warranty or equivalent with each order covering pre-payments, rectification of defects or major damage (including non-compliance with Building Regulations) in the event of the Registered Firm ceasing to trade. If deposits of greater than £500 are taken with orders then the insurance must be offered at the point of sale to ensure that the deposit is secured
• Formally agree contract variations including the supply of a revised contract where there is an impact on cost or time
• Encourage the use of the TrustMark app or agreed industry form of contract when appropriate. An exception to this will be for immediate, emergency call-out work where time is of the essence
• Make consumers aware of the benefits of the scheme and the complaints procedure, including access to Alternative Dispute Resolution (ADR)
• Respect the consumer’s expressed wish that they do not want to receive unsolicited visits, canvassing, mailshots or telephone calls at home, including respect for displayed notices declining doorstep cold calling
• Avoid pressure-selling techniques and leave immediately if requested to do so
• Take appropriate steps when dealing with special needs and vulnerable people in their homes
• Commit to fulfilling their obligations under the scheme’s rules, and most importantly ensure that quality standards and regulatory compliance are maintained at all times.